🔴 Post :--> Support Analyst
🔵 Educational Qualification :--> Any graduate
🔺 Batch :--> 2018/ 2019/ 2020/ 2021/ 2022/ 2023.
🔴 Experience :--> Experienced and fresher both can apply
🔵 Job Type :--> Office job
🔴 Salary :--> Upto 6/- L.P.A. (Expected).
🔵 Job location :--> Mumbai, India.
🔴 Selection process :--> Interview Based. (shortlisted candidates)
🔵 Job Profile & Responsibilities :-->
◆ Handling Service Now tickets incidents and requests by properly analyzing the details and taking appropriate action.
◆ Ensuring that incidents and requests are resolved above SLA with a min of 96 Extracting data from the asset database and Service Now tool and preparing timely accurate reports.
◆ Preparing and maintaining detailed process documentations as and when required and updating the same on a regular basis Assisting depot tech in getting in touch with other resolving teams as part of provisioning.
◆ Highlighting outages to incident management which hampers teams productivity and daily business Not needed Attend weekly conference calls meetings with various teams to provide provisioning reclaim status.
◆ Experience of handling tickets on a Ticket Management tool BMC Remedy HP IT Service Manager Ser vice Now or any of the recognized ticketing systems.
◆ Knowledge of asset management is an added advantage Understanding of the IT Service Management concepts such as SLA OLA etc.
◆ Excellent knowledge experience on MS Excel analysis and reporting with the use of formulas functions etc.
◆ Excellent spoken and written communication skills as the job role involves closely coordinating with the on shore teams clients and users based in UK and North America on a daily basis Should be able to prioritize tasks based on the impact and urgency.
◆ Mandatory requirement to work rotational shifts North South America time zones Must work IST night shifts.
◆ Take complete ownership of the task at hand and adhere to agreed timelines Willingness to learn and innovate to improve process efficiency.
🔴 Application Process :--> click the below link,registere yourself and apply
🌐 Apply :--> Click here
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